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Hankook Tyre Road Hazard Warranty Criteria Hankook Tyre Australia will warrant a Hankook tyre against road hazards, within the first 12 months of tyre use (conditions apply)

• 1. Customer Claims Conditions
  • • 1)Warranty is effective for all purchases from 1st November 2014.
    • 2)Tread must be no more than 25% worn from manufacturer new tread depth specifications. (Tread remaining must be minimum 75% from the TWI* as against the manufacturer new tread depth specifications.)
    • 3)Claim must be made within one year from the purchase date, accompanied by an original customer invoice, including customer details set out below.
    • 4)Hankook Tyre Australia reserves the right to inspect a claimed tyre(s), to assess eligibility, and to contact a customer to verify the claim.
    • 5)Tyres must be purchased through authorised Hankook Tyre Australia dealers.
    • 6)Damage caused by mechanical and wheel alignment issues, inflation other than that stated on the vehicle placard including over/underinflation, vandalism, competition/racing or commercial and taxi use is not covered.
    • 7)Hankook Tyre Australia reserves the right to reject a claim based on the tyre not meeting any or all of the above criteria.
    • 8)The Ventus Road Hazard Warranty is different to the Original Equipment Guarantee.
    • *TWI: Tread Wear Indicator – Minimum groove depth to use the tyre by law (1.6mm)
• 2. Inclusion/exclusions
  All Hankook Ventus branded tyres covered under this Road Hazard warranty, excluding:
  • • 1)Original equipment tyres – the original equipment tyres on a vehicle.
    • 2)Runflat tyres.
    • 3)Competition tyres (including but not limited to F200, Z206, Z207, Z221, Z214, Z209, Z210, Z213, R201, R202, R203, R204, SR10).
• 3. Requirements
  In the event of a customer claim, AND TO AVOID FRAUDULENT CLAIMS, the following criteria must be met by the dealer submitting the claim:
• • • 1)Tread must be no more than 25% worn from new.
    • 2)Claim must be made within one year from the purchase date listed on invoice.
    • 3)Claim must be accompanied by original customer invoice, containing all the following information:

• • • • A. Customer name and address, and purchase date
      • B. Customer contact details (phone and/or email)
      • C. Customer vehicle make, model and mileage
      • D. Hankook tyre pattern, size and pressures (if applicable)
    • 4)Note that minor repairs to the tyre are permitted in accordance with the Australian Tyre Repair Standard. Claim is only valid if the tyre is unserviceable (eg: unable to be repaired by a minicombi-repair). A tyre with more than one penetration will require replacement. The Warranty covers tyres that are no longer useable due to road hazard damage.
    • 5)Claims may be rejected if the above criteria is not met, or recommended tyre care guidelines are not followed.
    • 6)Warranty is effective for all purchases from 1st November 2014. Tyres purchased before 1st November 2014 may be eligible for the supplanted Hankook Road Hazard Replacement Guarantee.
• 4. Dealer information
  Assess the above criteria regarding the validity of the claim. Dealers are recommended to assure and provide customer satisfaction. A legitimate and successful claim should result in the following:
• • • 1)A new tyre with the same size and pattern being fitted to the customer’s vehicle free of charge.

• • • • A. If not in stock, arrange for same-day delivery where possible.
      • B. Dealer to retain the claimed tyre for assessment by a Hankook representative.
    • 2)Taxes, service charges, fitting, balancing and scrap fees to be covered by dealer. No charge is to be passed on to the customer for these services.

To be eligible for the Mileage Warranty of Dynapro HP2

To be eligible for the Mileage Warranty of Dynapro HP2

• • • 1.Tyres in a set of 4 or more plus a wheel alignment must be purchased in a single transaction at a Hankook authorised dealer.
    • 2.The size of the tyre must be included in the list of sizes covered by the Mileage Warranty program.
    • 3.Dealers and customers must agree to the Terms and Conditions and sign on the signature space of the Service Booklet.
    • 4.At the time of purchase, wheel balancing and alignment must be conducted.
    • 5.The service must be conducted every 10,000 km or 6 months, whichever comes first, at a Hankook authorised dealer. Tyres must be rotated at every service, and the service must include visual inspection, checking for appropriate tyre pressure, wheel balancing and alignment, and receiving appropriate services when needed.
    • 6.The original purchase invoice, wheel alignment invoices and Service Booklet should be retained for the whole period of mileage warranty program.
    • 7.Replacement tyre refers to Dynapro HP2 or an equivalent Hankook tyre of our choice should Dynapro HP2 become unavailable.

Warranty is not transferable for a change of vehicle ownership, and expires after the warrantied kilometres or 5 years from the date of purchase, whichever comes first.

Exclusions

• • This Warranty excludes the following
    • 1.Tyres which are unevenly worn down to the tread wear indicators.
    • 2.Tyre sizes which are not qualified under the list of Mileage Warranty program.
    • 3.Damages including but not limited to punctures, gutter damage, breaks/cuts from foreign object, vandalism, wilful damage or chemical degradation.
    • 4.Wear caused by improper use, including but not limited to improper inflation, overloading, wheel imbalance, defective vehicle mechanical components, misalignment and off-road use.
    • 5.Tyres used in commercial services, motorsport, competitive use and towing.
    • 6.Tyres supplied as original equipment.
    • 7.Any tyre that has not been repaired in accordance with the industry standards.

All four Dynapro HP2 tyres must be fitted to the same vehicle to be eligible. Liability and losses of a consequential nature are limited to the extent permitted by law.

For more information regarding the Hankook Dynapro HP2 (RA33) Mileage Warranty program, please download the Mileage warranty program service booklet . Dealers can download the leaflet to find out how it works for them

To be eligible for the Limited Treadwear Warranty of Dynapro AT2 Xtreme,

• • • 1.Tyres in a set of 4 or more plus a wheel alignment must be purchased in a single transaction at a Hankook authorised dealer.
    • 2.The size of the tyre must be included in the list of sizes covered by the Limited Treadwear Warranty program.
    • 3.Dealers and customers must agree to the Terms and Conditions and sign on the signature space of the Service Booklet.
    • 4.At the time of purchase, wheel balancing and alignment must be conducted.
    • 5.The service must be conducted every 10,000 km or 6 months, whichever comes first, at a Hankook authorised dealer. Tyres must be rotated at every service, and the service must include visual inspection, checking for appropriate tyre pressure, wheel balancing and alignment, and receiving appropriate services when needed.
    • 6.The original purchase invoice, wheel alignment invoices and Service Booklet should be retained for the whole period of Limited Treadwear Warranty program.
    • 7.Replacement tyre refers to Dynapro AT2 Xtreme or an equivalent Hankook tyre of our choice should Dynapro AT2 Xtreme become unavailable.

Warranty is not transferable for a change of vehicle ownership, and expires after the warrantied kilometres or 5 years from the date of purchase, whichever comes first.

Exclusions

• • This Warranty excludes the following:
    • 1.Tyres which are unevenly worn down to the tread wear indicators.
    • 2.Tyre sizes which are not qualified under the list of Limited Treadwear Warranty program.
    • 3.Damages including but not limited to punctures, gutter damage, breaks/cuts from foreign object, vandalism, wilful damage or chemical degradation.
    • 4.Wear caused by improper use, including but not limited to improper inflation, overloading, wheel imbalance, defective vehicle mechanical components and misalignment.
    • 5.If a need arises to replace one or more tyres of the set of 4 (four) originally purchased under Limited Treadwear Warranty, the new tyre(s) will not be covered under the warranty program.
    • 6.Tyres used in motorsports and competitive use.
    • 7.Tyres supplied as original equipment.
    • 8.Any tyre that has not been repaired in accordance with the industry standards.

All four Dynapro Dynapro AT2 Xtreme tyres must be fitted to the same vehicle to be eligible. Liability and losses of a consequential nature are limited to the extent permitted by law.

To be eligible for the Mileage Warranty of iON,

• • • 1.Tyres in a set of 4 or more plus a wheel alignment must be purchased in a single transaction at a Hankook authorised dealer.
    • 2.The size of the tyre must be included in the list of sizes covered by the Mileage Warranty program.
    • 3.Dealers and customers must agree to the Terms and Conditions and sign on the signature space of the Service Booklet.
    • 4.At the time of purchase, wheel balancing and alignment must be conducted.
    • 5.The service must be conducted every 10,000 km or 6 months, whichever comes first, at a Hankook authorised dealer. Tyres must be rotated at every service, and the service must include visual inspection, checking for appropriate tyre pressure, wheel balancing and alignment, and receiving appropriate services when needed.
    • 6.The original purchase invoice, wheel alignment invoices and Service Booklet should be retained for the whole period of mileage warranty program.
    • 7.Replacement tyre refers to iON or an equivalent Hankook tyre of our choice should iON become unavailable.

Warranty is not transferable for a change of vehicle ownership, and expires after the warrantied kilometres or 5 years from the date of purchase, whichever comes first.

Exclusions

• • This Warranty excludes the following:
    • 1.Tyres which are unevenly worn down to the tread wear indicators.
    • 2.Tyre sizes which are not qualified under the list of Mileage Warranty program.
    • 3.Damages including but not limited to punctures, gutter damage, breaks/cuts from foreign object, vandalism, wilful damage or chemical degradation.
    • 4.Wear caused by improper use, including but not limited to improper inflation, overloading, wheel imbalance, defective vehicle mechanical components, misalignment and off-road use.
    • 5.Tyres used in commercial services, motorsport, competitive use and towing.
    • 6.Tyres supplied as original equipment.
    • 7.Any tyre that has not been repaired in accordance with the industry standards.

All four iON tyres must be fitted to the same vehicle to be eligible. Liability and losses of a consequential nature are limited to the extent permitted by law.

Where to get the iON 14 Day Satisfaction Guaranteed tyres?

Visit any participating dealers to purchase a set of four (4) iON tyres to enjoy the peace of mind ‘iON 14 Day Satisfaction Guarantee Program’.

Eligibility

Tyres must be returned to the original place of purchase within 14 days from the date of purchase, to redeem this offer.

Exchange Terms and Conditions

A customer who purchases a set of four (4) iON tyres under a qualifying transaction has to return the tyres for an exchange within a period of 14 days from the date of purchase if he/she is dissatisfied with the performance of the tyres.

Customer Obligations

Original sales receipt must be shown as proof of purchase and a copy needs to be attached to claim for an exchange. This “iON 14 day Satisfaction Guarantee Program” is applicable only in Australia. No representative or Dealer has authority to make any representation, promise or agreement on behalf of Hankook Tyre Australia Pty Ltd except as stated herein.