Our goods are protected by the Australian Consumer Law, which ensures certain guarantees. You have the right to receive a replacement, refund, or compensation for any reasonably foreseeable loss or damage in case of a major failure. Additionally, if the goods are of unacceptable quality but not a major failure, you can request them to be repaired or replaced.
The additional warranty set forth in this document applies to all tyres (“Tyres”) sold by Tyreright Operations Pty Ltd (“Tyreright”), 39 Britton St, Smithfield, NSW 2164.
Apart from the rights and remedies protected by the Australian Consumer Law and other applicable laws, Tyreright provides a warranty for its sold tyres. Under normal usage and in compliance with the manufacturer’s maintenance recommendations and safety warnings, the tyres will be free from material and workmanship defects. This warranty remains valid for one (1) year from the purchase date indicated on the original Tyreright sale invoice and is only applicable to the original purchaser. The warranty terminates upon the transfer of the tyre to another person or entity.
This policy outlines all the warranties and remedies pertaining to the tyres, except as mentioned below. To the fullest extent permitted by law, Tyreright:
This warranty does not override or add to any other Tyreright warranty for different products or services. It also does not exclude, limit, or modify:
The additional warranty provided above does not cover Tyres that become defective due to:
If you receive a damaged or faulty tyre, please contact us or the Tyreright store the Tyre(s) was originally purchased at to file a claim. Our team of tyre experts will review the claim and inform you of the outcome.
To initiate a claim, please review the following instructions:
It is essential to ensure the accuracy of your tyre order. If you mistakenly ordered the wrong tyres, please contact Tyreright promptly on 1800 138 168 or email; [email protected] as soon as possible.
Once tyres or wheels are sold and fitted, returns based solely on a change of mind are not accepted. However, this policy is subject to consumer guarantees regarding quality. Please be aware that there is no cooling-off period for the purchase of tyres or wheels, and the sales contract remains binding.
For purchases made online, our returns policy is applicable. In addition to the above conditions, please note that any transactional fees associated with the online purchase, such as processing or transaction fees, will not be refunded.
We value your understanding of these policies, which are designed to ensure a fair and transparent transaction process. If you have any further questions or concerns, feel free to reach out to us.
If tyres are left at the Tyreright store for 10 days without any communication from you, the customer, they will be returned to our supplier. In such cases, you will receive a refund for the amount of your tyre order, minus the cost of return freight.